Refund policy

At Brown Sugar By Andrea, we take great pride in the quality and freshness of our cookies. Each order is baked with care to ensure you receive the best possible product. Because our cookies are perishable items, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed. If you receive an incorrect order or your cookies arrive damaged due to our error, please contact us within 24 hours of delivery at info@brownsugarbyandrea.com with your order number and photos of the product. We will review your case and work with you to find a satisfactory solution. Thank you for understanding and supporting our small business!